Audience: Front-Line Leaders, Team Leaders
Outcome: Participants will gain an understanding of how they can use communication to connect with others. Learners examine the art of communication and how to identify and manage the different styles and personality types. Participants learn about the impact of poor communication and how to avoid those unforgiving pitfalls.
Welcome/Introductions • Brief introduction of facilitator, assistant and participants. • Facilitator will introduce the learning topic and gather initial thoughts, experiences and perceptions around the topic. • Facilitator will briefly review the agenda and workshop ground rules.
FUN! • Ice breaker challenge to gently infuse some fun and to set the tone for a high engaging, interactive session.
Key Topic Discussion (Interactive Lecture)
• Examine how we currently view communication • What is the communication process? • What are some challenges with the way we are currently communicating? • Exploring Communication styles and their effectiveness • What are the impacts of poor communication?
Interactive Learning Exercise #1
Exercise #1 will provide participants with an opportunity to demonstrate what they have learned through a worksheet exercise and demonstration.
Key Topic Discussion Continued (Interactive Lecture)
• How can we connect with others through communication? • Using communication to influence others • Receiving and Communicating long or emotional messages • What 5 components should be included in your message
Interactive Learning Exercise #2
Exercise #2 will challenge participants to tie it all together through practical demonstration.
Review key learning points, develop individual action plans for next steps
Question & Answer
Connecting through Communication Workshop
Recommended Audience: Front-line Leaders, Team Leaders