Audience: Front-Line Leaders, Team Leaders
Outcome: Participants will be able to effectively connect with and engage difficult team members in a way that produces positive results. Learners will gain solid strategies for discovering what makes a team member difficult. How to separate “difficult” from attention seeking and how to get beneath the surface to build connections.
Welcome/Introductions • Brief introduction of facilitator, assistant and participants. • Facilitator will introduce the learning topic and gather initial thoughts, experiences and perceptions around the topic. • Facilitator will briefly review the agenda and workshop ground rules.
FUN! • Ice breaker challenge to gently infuse some fun and to set the tone for a high engaging, interactive session.
Key Topic Discussion (Interactive Lecture)
• Identifying “difficult” team members • What makes them “difficult” • Getting beneath the surface • Managing “what” makes them “difficult” • Communicating with your “difficult” team member
Interactive Learning Exercise #1
Exercise #1 will provide participants with an opportunity to demonstrate what they have learned through a worksheet exercise and demonstration.
Key Topic Discussion Continued (Interactive Lecture)
• Clearing your mind to work with “difficult” team members • Know when to give space • Addressing tough issues gently • Making “difficult” not so difficult • Engaging to produce the desired results
Interactive Learning Exercise #2
Exercise #2 will challenge participants to tie it all together through practical demonstration.
Review key learning points, develop individual action plans for next steps
Question & Answer
Connecting with Difficult Team Members Workshop
Recommended Audience: Front-line Leaders, Team Leaders