Type: Workshop
Duration: 4hrs
Audience: Front-Line Leaders, Team Leaders
Outcome: Participants will understand how being emotionally intelligent can help them better connect with team members by demonstrating genuine concern, empathy and a true interest in working together. Participants will learn key concepts and strategies to help them lead with high E.I. by managing their own emotions and guiding those of others.
 
General Outline:
 
Part I 
              Welcome/Introductions  • Brief introduction of facilitator, assistant and participants.  • Facilitator will introduce the learning topic and gather initial thoughts, experiences and perceptions around the topic. • Facilitator will briefly review the agenda and workshop ground rules. 
 
Part II 
              FUN! • Ice breaker challenge to gently infuse some fun and to set the tone for a high engaging, interactive session. 
 
Part III 
Key Topic Discussion (Interactive Lecture)  
 
• What is Emotional Intelligence (Self-Management, Self-Awareness, Self-Motivation, SelfRegulation, Empathy) • Understanding what different emotions mean (particularly in a work setting) • Using Emotions to facilitate thinking that provokes action • Managing your Emotions (identify, control, cope, relax) • Managing the Emotions of others (identify, empathize, guide forward) 
 
  Part IV 
 
                 Interactive Learning Exercise #1 
Exercise #1 will provide participants with an opportunity to demonstrate what they have learned through a worksheet exercise and demonstration.   
 
Part V 
Key Topic Discussion Continued (Interactive Lecture) 
 
• Being Authentic & Flexible • Letting your team members win the battle so you can win the war • Benefits of Emotional Intelligence  • Balancing optimism with reality  • Disagreeing without losing credibility and trust  
 
Part VI 
Interactive Learning Exercise #2 
 
Exercise #2 will challenge participants to tie it all together through practical demonstration. 
 
Part VII 
Review key learning points, develop individual action plans for next steps 
 
VIII 
Question & Answer