Audience: Front-Line Leaders, Team Leaders
Outcome: Participants will understand how being emotionally intelligent can help them better connect with team members by demonstrating genuine concern, empathy and a true interest in working together. Participants will learn key concepts and strategies to help them lead with high E.I. by managing their own emotions and guiding those of others.
Welcome/Introductions • Brief introduction of facilitator, assistant and participants. • Facilitator will introduce the learning topic and gather initial thoughts, experiences and perceptions around the topic. • Facilitator will briefly review the agenda and workshop ground rules.
FUN! • Ice breaker challenge to gently infuse some fun and to set the tone for a high engaging, interactive session.
Key Topic Discussion (Interactive Lecture)
• What is Emotional Intelligence (Self-Management, Self-Awareness, Self-Motivation, SelfRegulation, Empathy) • Understanding what different emotions mean (particularly in a work setting) • Using Emotions to facilitate thinking that provokes action • Managing your Emotions (identify, control, cope, relax) • Managing the Emotions of others (identify, empathize, guide forward)
Interactive Learning Exercise #1
Exercise #1 will provide participants with an opportunity to demonstrate what they have learned through a worksheet exercise and demonstration.
Key Topic Discussion Continued (Interactive Lecture)
• Being Authentic & Flexible • Letting your team members win the battle so you can win the war • Benefits of Emotional Intelligence • Balancing optimism with reality • Disagreeing without losing credibility and trust
Interactive Learning Exercise #2
Exercise #2 will challenge participants to tie it all together through practical demonstration.
Review key learning points, develop individual action plans for next steps
Question & Answer
Emotional Intelligence Workshop
Recommended Audience: Front-line Leaders, Team Leaders