Audience: Front-Line Leaders, Team Leaders
Outcome: Participants will learn how listening should be most of their conversation when it comes to gaining trust and building strong teams. Learners will be able to understand and demonstrate how they can go beyond the surface when it comes to building rapport and establishing productive relationships through a listening heart.
Welcome/Introductions • Brief introduction of facilitator, assistant and participants. • Facilitator will introduce the learning topic and gather initial thoughts, experiences and perceptions around the topic. • Facilitator will briefly review the agenda and workshop ground rules.
FUN! • Ice breaker challenge to gently infuse some fun and to set the tone for a high engaging, interactive session.
Key Topic Discussion (Interactive Lecture)
• What part does listening play in communication? • What is active listening? • Leaders are Learners • Why we shouldn’t listen to respond
Interactive Learning Exercise #1
Exercise #1 will provide participants with an opportunity to demonstrate what they have learned through a worksheet exercise and demonstration.
Key Topic Discussion Continued (Interactive Lecture)
• Listening leads to breaking barriers • Listen to Learn, Speak to Teach • Making yourself vulnerable through listening • Asking the best questions • Getting Team Members to listen to each other
Interactive Learning Exercise #2
Exercise #2 will challenge participants to tie it all together through practical demonstration.
Review key learning points, develop individual action plans for next steps
Question & Answer
Listening to Lead Workshop
Recommended Audience: Front-line Leaders, Team Leaders